By using this website https://www.alexeisa.com/ (“Website”), You are

deemed to have read and agreed to the following terms and

conditions:

Fulfillment Policy

Welcome to our online course platform. This fulfillment policy provides information on refunds, cancellations, course delivery, and customer support. It ensures transparency and fairness, helping to protect both our customers and our business from potential disputes.

1. Product Information

1.1 Course Description

• Each course is described in detail, including the topics covered, learning objectives, course duration, and any additional materials included. Please read these descriptions carefully to understand what you will receive with your purchase.

1.2 Images and Videos

• Although our courses are digital products, we provide introductory videos and sample materials to give you a clear idea of what is being offered.

1.3 Currency and Prices

• All prices are clearly listed in US Dollars (USD). The currency is specified alongside the price to avoid any confusion.

2. Refund and Cancellation Policy

2.1 Refund Eligibility

• Refunds are available for courses that have not been fully completed or downloaded. The refund request must be made within 14 days of purchase. If more than 20% of the course content has been accessed, no refund will be granted.

2.2 How to Request a Refund

• To request a refund, please email us at isa@alexeisa.com with your order number and the reason for the refund. We will process your request within 3-5 business days.

2.3 Refund Processing

• Approved refunds will be processed within 7-10 business days and issued to the original payment method. Please note that it may take additional time for the refund to appear on your account statement.

2.4 Non-Refundable Items

• Courses purchased as part of a bundle, subscription, or promotional discount are non-refundable unless otherwise specified.

2.5 Special Circumstances

• Refunds for special circumstances, such as medical emergencies, will be considered on a case-by-case basis. Please provide supporting documentation when requesting a refund for these circumstances.

2.6 Cancellation by Customer

• You can cancel your enrollment and request a refund within 14 days of purchase, provided that no more than 20% of the course content has been accessed.

2.7 Cancellation by the Company

• We reserve the right to cancel or reschedule courses due to insufficient enrollment or other unforeseen circumstances. In such cases, participants will be notified and given the option to transfer to another course or receive a full refund.

3. Delivery and Access Policy

3.1 Course Delivery

• All courses are available for immediate online access upon purchase. Access details are provided in the purchase confirmation email.

3.2 Access to Course Materials

• You will receive clear instructions via email on how to access the course materials. Ensure that you have the necessary technical requirements, such as a stable internet connection and an updated web browser.

3.3 Access Issues and Technical Support

• If you encounter any issues accessing the course materials, please contact our technical support team at isa@alexeisa.com for assistance.

4. Privacy and Security Policy

4.1 Personal Information Protection

• Your privacy is important to us. Please refer to our Privacy Policy to learn how your personal information is used and protected.

4.2 Transaction Security

• All transactions are protected by advanced security measures, and your payment information is not stored on our servers.

5. Contact Methods

5.1 Contact Information

• For any inquiries or concerns, please reach out to us through the following method:

  • Email: isa@alexeisa.com

We are committed to providing prompt and effective customer support. Our team is available Monday through Friday, from 9 AM to 5 PM (EST USA).

6. Changes to the Policy

6.1 Policy Updates

• We reserve the right to update or modify this fulfillment policy at any time. Any changes will be posted on our website, and the date of the most recent revision will be indicated. By continuing to use our services after any changes, you agree to the updated policy.